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Kangaroo Campervan Rentals information
Kangaroo Campervan Rentals Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Kangaroo Campervan Rentals. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Kangaroo Campervan Rentals.
The initial deposit paid is non-refundable and is collected upon booking confirmation. The remainder of the balance of payable is due 31 days prior to the vehicle collection date, if the vehicle collection date is within 31 days from the time of booking the balance of payment will be taken at the time of booking confirmation.
SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
Your credit card will be charged the following amounts if you cancel or fail to pick up the vehicle.
If cancelled on day of pick-up or a No Show: No refund available, the full rental charge will apply
Within 10 days prior to pick-up: 100% of rental cost.
Within 17 - 11 days prior to pick-up: 50% of rental cost.
Within 24 - 18 days prior to pick-up: 20% of rental cost.
In addition to forfeiting these fees, the initial deposit collected upon confirmation of your booking is non-refundable.
There is no refund for late pick-up or early return of a vehicle.
Please note: Cancellations or amendments must be made strictly in writing via email to the booking agent.
Unlimited Km's apply to the east coast of Australia only, an interior fee of AUD $400 applies if you travel more than 250kms from the east coast.
- Standard insurance excess / liability $3000. No drivers under age 21.
- Excess Reduction Option: Pay an additional $15 per day Insurance to reduce liability to $1500. OR: Pay an additional $30 per day Insurance to reduce liability to $500
No nil excess
- Bond: 4 Berth motorhome and all campervans - $1500 security bond (Authorised); 6 Berth motorhome - $3000 security bond (Authorised)
- GST (Government tax) Unlimited km, Roadside assistance (conditions apply) Outdoor chairs and table, Bedding, Kitchen and eating equipment
* 1. All drivers must have a current driver’s licence with appropriate class (manual or automatic) and be at least 21 years of age. If the driver is not on the contract or has no licence = NO INSURANCE.
1.A. A basic insurance Excess/Liability of $3000 is payable for each incident of damage. * 2. For security/bond, a Credit Card is required and is authorised or taken for a minimum of either $1000.00 (+ 25 yrs) or $1500.00 (21-24 yrs). NO BOND= NO RENTAL -- NO CASH BONDS
* 3. An insurance liability/excess is payable for each and every incident of damage. The liability in case of an accident is: -$3,000.00 $1,500.00 $1,000.00 $500.00 $400.00 $200.00 as per the renters' contract.
* 4. Any damage caused in single vehicle accidents, while driving at night or accidents involving animals carries a liability ( deductible) of $6000.00 or $3000.00 as per the renter's contract. This may not be waived.
* 5. Even though insurance is paid, the vehicle is not insured in the following situations AND you will lose your bond:-
If the vehicle is used on unsealed roads or off-shore islands. -- LOSS OF BOND
If the driver is under the influence of alcohol or drugs. -- LOSS OF BOND
If the damage is above the driver's headline, under the vehicle or caused while reversing. -- YOU PAY FOR THE FULL COST OF REPAIR
* 6. The renter is responsible for:
All punctures, tyre damage, glass damage, and any items lost, stolen or mislaid off or out of the vehicle,
Speeding fines – admin fee $75 applies. Parking or toll infringements admin fee of $75.00 applies.
Engine damage caused by low water or oil. CHECK DAILY.
* 7. Compensation or refunds is NOT paid for time off road due to:
or Unavoidable mechanical breakdown.
* 8. No refunds or credits for early returns. Late returns charged at $20 / hour.
* 9. You pay for the fuel you use. Any shortfall in fuel on return will result in a surcharge of at least $10.00 being added to the cost of the replacement fuel.
* 10. The vehicle is to be returned in a clean condition otherwise a cleaning fee will be charged. (Minimum – All vehicles, exterior $75. Campervans interior $150)
* 11. Extensions of hire are to be advised at least 24 hours prior to termination of the original hire and are subject to availability. All overdue vehicles are uninsured. The police will be notified when 24 hours overdue.
* 12. Road Service is charged at $90 per callout and is not available if you are more than 250km from East Coast.
Travel to, or through, Normanton, Tennant Creek, Darwin, Alice Springs, Uluru, Ceduna and Perth is prohibited unless authorised in writing by the vehicle owner. YOU WILL LOSE YOUR BOND
In the event of an accident or theft, it is the hirer's responsibility to notify the police and the rental office. A claim form must be completed within 24 hours. We will terminate your rental if you have an “at fault” or a single vehicle accident or as a result of serious vehicle abuse.
No replacement vehicle. No refunds. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.