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Apollo Motorhomes AU Domestic informationSince its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As the world's largest privately owned leisure vehicle operator, Apollo is dedicated to world class customer service and great rates.
Apollo’s fleet of over 3500 quality campervans, motorhomes and 4wd campers, and more than 500 exceptional staff have helped tens of thousands of people enjoy the wonders of travel in Australia, Canada, New Zealand and the USA.
Why choose Apollo?
Apollo Motorhomes AU Domestic Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Apollo Motorhomes Australia. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions for Apollo Motorhomes Australia.
- The initial deposit paid is non-refundable.
- The balance is payable 28 days before travel. Please ensure sufficient funds are available.
- A bond will be taken upon arrival and will be deducted from your credit card (the amount will depend on the Reduction Cover you have chosen to take out).
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 94+ days prior to pick up. No Further Fee
If cancelled 25 to 93 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 10 to 24 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
There is no refund for late pick up or early return of vehicle. Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 14 working days depending on the guest’s financial institution.
- Rental days are calculated per calendar day. The day of pick-up is calculated as the first day of booking and the day of return
is calculated as the last day of booking.
- Rates are in Australian dollars and include 10% Goods and Services Tax.
- Flex Rates reset after 7 days.
- For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest
contact details and name on all bookings. To help this process we have our Pre-Registration link available for guests.
- 24hr Roadside Assistance
- 2WD Unlimited Kilometres
- 4WD 300 Kilometres per day (** excess kilometres are charged at AU$0.40 per kilometre)
- 10% GST
- Kitchen Kit
- General Equipment
- Personal Kit
- Extra Driver / Renter
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the
higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.
The following are considered as a booking alteration:
If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on
availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.
If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply.
Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.
Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who
will be happy to help. Our team will advise guests if the change is possible and the applicable fee.
Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly
Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions however it is subject to vehicle availability
Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model.
We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.
In the event of no alternative RV being available for the guest, Apollo's liability is limited to a refund of the hire charge or in the
case of mechanical failure (unless caused by the guest), the remainder of the hire period.
Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange
transport to and from the airport via taxi or rideshare at their own cost.
Apollo branches are located across Australia, allowing you to plan for road trips both long and short. Our Broome branch is a little more remote than others and therefore a single $750 location fee applies to guests who pick-up or drop-off at our Broome branch.
Branch Hours and Public Holidays:
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.
Adelaide/Alice Springs/Brisbane/Cairns/Hobart/Melbourne/Perth/Sydney: 1 April - 31 March 8am to 4:00pm 7 days a week
Broome: 1 April - 19 Decemeber 8am to 4:00pm 7 days a week; 20 December - 31 March Closed
Darwin: 1 April - 19 Decemeber 8am to 4:00pm 6 days a week & Closed Sundays; 20 December - 31 March Closed
Our Broome and Darwin branches are closed during the wet season (20 December to 31 March). During this time roads are muddy and hard to navigate and for safety reasons, we strongly recommend that guests avoid travelling to the top end of Australia during this time.
Payment at Branches:
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash atour branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):
Exchange Rate / Currency Variations:
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day
booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as
follows and are subject to change. Updates with minimum rental periods will be advised through Apollo email Announcements.
One Way Rentals:
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a
different branch location from which they picked up, a minimum booking period and $165.00 one-way fee applies. The minimum
booking periods for one-way bookings are detailed below.
There are no one way rentals permitted from Hobart to any other location between 1 November and 31 March, unless specific
permission is granted by Apollo Reservations.
Driver’s Licence and Minimum Age:
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs
to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver
Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence.
Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.
It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.
General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a
Personal Locator Beacon.
Kitchen and Personal Kits: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
Pre-purchased Gas Bottle (Included in the Value Pack):
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan/Endeavour Campervan/Euro Tourer/Adventure Camper/Trailfinder Camper/Overlander
$35 – 4 and 6 Berth Motorhomes
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be prepurchased and can be returned empty to Apollo at the completion of the road trip. Fee applies for each booking.
Apollo Policy on Child Restraints
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America,
Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on StarRV, Apollo, Cheapa Campa, Hippie,
Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV
occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the oneway fee and minimum rental period conditions.
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its
discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated
destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist if they have any concerns regarding road accessibility. For the safety of guests, the following travel restrictions are in place:
be subject to a penalty fee of $300 charged on each occasion identified.
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
Apollo 2WD RVs can be driven to any island on sealed roads as long as written permission is obtained from Apollo Assist prior to
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas
from which our vehicles are restricted and/or require written permission from Apollo prior to travel. These include:
Our 4WD Restricted areas maps are available to download on the Apollo Resource Gallery or the Apollo website.
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.
Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 (Gross) per kilometre payable on return.
Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added on pick-up to offer quick and easy return.
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.
All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Apollo Assist on 1300 798 212.
Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.
Apollo offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).
We believe fur friends can only make a road trip better. Service animals and pet dogs are allowed to travel in Apollo vehicles with written permission from Apollo at the time of booking. There is a $200.00 pet cleaning fee, (excluding service animals).
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.
The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each
RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.
Hitop, Endeavour, Vivid
All Other 2WD Vehicles
All 4WD Vehicles
4WD Additional Cover
For 4WD guests who like to venture further afield we offer additional cover. This cover is available when VIP Cover (‘The High Road’) or Value Pack is purchased. The Gross rate for the Apollo Trailfinder, Adventure and Overlander Campers is $299.00; and Apollo XTerrain is $199.00.
The additional cover protects guests for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan*
• Unlimited windscreen and tyre cover*
• Damage to the awning/roof top tent
• Unlimited kilometres
• $500 Liability ($500 bond)- Included with the Apollo Reduction/ Value Pack
• Towing and RV recovery costs from roads and areas where permission to travel had been granted by Apollo
• Single Vehicle Rollover
*Unlimited windscreen and tyre cover does not apply to the Apollo X-Terrain.
Please note this protection does not cover bogged RVs.
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’
the total Bond will be debited to the credit or debit card immediately.
If the guest chooses to take ‘Apollo Reduction’ the Bond is payable to Apollo by an open signed credit card imprint with an
authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable
for any damage to the RV.
The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the
toilet cassette and grey water tank emptied to the Apollo branch location booked. Credit card refunds (including Bond refunds)
can take up to 21 working days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to
cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not
sufficient enough to cover the damage, extra costs will be charged.
If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.
Apollo reserves the right to refuse any rental at our discretion.
While on their road trip guests are responsible for: • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage
admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Value Pack’, ‘4WD Additional Cover’ or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
• Damage to the awning or roof top tent of the RV except where ‘4WD Additional Cover’ has been purchased and applies.
• Our RVs are equipped with a tracking device. Apollo reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may
be subject to a penalty fee of $300 charged on each occasion identified.
Are subject to change without notice. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.