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Spaceships AU informationTravel Australia in a Spaceship
Spaceships are rental vehicles that are like a car to drive but have more useful features than a campervan. The original design is credited to be a modern version of the kombi van, custom-fitted with all the essential features that you need to sleep, eat, listen to your favourite tunes, watch DVDs and of course travel in Australia.
The quality, comfortable fit-out makes it the ideal vehicle for long journeys and with our unique support and guidance package you’ll be able to get the most out of your Australian adventure!
Spaceships AU Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Spaceships AU Campers. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Spaceships AU Campers.
* The Supplier means the operator of Spaceships AU Campers.
* The Client is also referred to as the hirer (s) or renter (s).
The initial deposit paid is non-refundable and is collected upon booking confirmation (Visa or Mastercard only). The balance is payable 31 days prior to vehicle collection. Please ensure there are sufficient funds available at this time.
SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.
Terms and Conditions Spaceships Australia – Terms and Conditions 1 Jan 2019 - 31 March 2020
Your Spaceship campervan includes free 24 hr roadside assistance, unlimited kilometres, free standard insurance, no extra driver fees, GST included.
1.1 Fees means the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement as they apply from time to time
1.2 GST means any goods and services tax.
1.3 Rental Document means the form signed by us and you and setting out the period and specific terms of rental to which this Agreement applies and as set out on the reverse of this Agreement (and which includes any equivalent computerised data).
1.4 Rental Period means the period commencing on the date shown on the Rental Document and ending on the date that you return the Vehicle to us.
1.5 Vehicle means the vehicle described in the Rental Document (or any substitute vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).
1.6 We, our and us means Spaceships Australia Pty Ltd ACN 093 040 914.
1.7 You, your and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document.
1.8 References to dollars and $ are references to Australian currency;
2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.
2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.
2.3 This Agreement may only be amended in writing and its terms apply at all times during your use of the Vehicle as and from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.
2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.
3.1 You agree and acknowledge that:
(a) only you will drive the Vehicle;
(b) you have not been convicted of, or have charges pending, for an offence relating to driving a vehicle:
i. under the influence of alcohol or drugs; or
ii. with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
(c) you are 18 years of age or over and hold a valid current unrestricted or probationary motor vehicle driver’s licence (learner’s permits are not acceptable); and
(d) you have not been refused or had any motor vehicle insurance cancelled for any reason within the three years prior to the Rental Period;
(e) you have held a full and valid driver’s licence or probationary licence for 6 months or more.
4. Where You Can And Cannot Drive the Vehicle
4.1 You must only use the Vehicle on sealed roads.
4.2 You must not, unless authorised in writing by us, drive or take the Vehicle:
(a) on any road which is closed or restricted; or
(b) on beaches or through streams, dams, rivers or floodwaters; or
(c) to any other area which we have, in our discretion, advised you not to enter.
5. Use of the Vehicle
5.1 You must not:
(a) allow the Vehicle to be used for any illegal or dangerous purpose, race, contest or performance test of any kind;
(b) allow the Vehicle to be used to tow or push anything, unless authorised in writing by us and unless correctly secured;
(c) carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle, or carry a greater load than that for which the Vehicle was built;
(d) permit passengers to travel in the Vehicle unless they are seated in forward facing seats and are properly restrained with the seat beats provided in the Vehicle;
(e) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;
(f) allow the Vehicle to be used to carry passengers for payment of any kind or sublet or hire the Vehicle to any other person;
(g) use cookers inside the cabin of the Vehicle or in a dangerous manner;
(h) transport any animal in the Vehicle other than a Guide Dog;
(i) use the Vehicle when it is damaged or unsafe;
(j) use the Vehicle to transport goods other than those which would be reasonably contemplated in connection with the permitted purpose of the Vehicle;
(k) without our prior written consent, use the Vehicle to carry any inflammable, explosive or corrosive substance other than that which has been provided by us;
(l) use the Vehicle in contravention of any law;
(m) use the vehicle to carry a child without the use of an approved child restraint (as defined in the Australian road laws). Note – only one child restraint can be fitted per Spaceship Vehicle. Australian law requires any child under the age of 7 years to be seated in an approved child restraint ;
(n) exceed the speed limit and;
(o) A cleaning fee of $100 applies for dirty/stained seats
(p) By taking the vehicle, you automatically agree to all terms and conditions attached to the rental, regardless of whether you have signed the rental agreement.
6. Maintenance, Security and Safety
6.1 You must:
(a) maintain engine and brake oils and coolant levels if the Vehicle’s warning lights indicate that this is required.
(b) ensure that the tyres are maintained at the manufacturer’s recommended pressure as provided in the Vehicle manual;
(c) keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;
(d) return the vehicle to us washed, vacuumed and tidy or pay us a minimum cleaning fee of $100 if, in our opinion, you have failed to comply with this requirement;
(e) never smoke in the vehicle. Any damage caused by smoking (including cleaning) will be your responsibility and you will be liable for all costs associated;
(f) immediately report to us any damage to the Vehicle or damage to any property caused by the Vehicle. If you do not, you acknowledge that your failure to do so may compromise your rights under this Agreement;
(g) generally do all things necessary to keep and maintain the Vehicle in its current state and condition (fair wear and tear excepted); and
(h) not authorise or undertake any repairs to the Vehicle without our prior written authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. We will only reimburse you for the cost of such authorised repairs if you keep and produce to us the original receipts for those repairs or salvage.
(i) Immediately pay or reimburse us for:
a. any damage or loss to the Vehicle or to us which is not covered by insurance.
b. windscreen, glass, headlight or sunroof breakages in addition to all other fees under this agreement unless:
i. you have paid for All inclusive insurance
c. the cost of rectifying any tyre punctures unless
ii. you have paid for All inclusive insurance
d. tolls or fines;
e. the cost of repairing any damage caused deliberately, carelessly or recklessly, by:
iii. you; iv. any other driver of the Vehicle; or v. any passenger carried during the Rental Period;
f. the cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the Agreement;
g. a daily rate fee will apply to vehicles under repair whilst off the road for damages that have occurred to renters not covered by All inclusive or Reduction Option 2 Insurance.
h. the full cost of replacing or repairing all contents supplied by us (including but not limited to: cooker, bedding, cutlery, CD player, tables, chairs, tents, roof racks, power cords and keys, space Survival Kit and any other additional items hired from us) fair wear and tear excepted;
i. any damage caused to the Vehicle through the use of tyre chains or any other accessory.
j. filling the Vehicle with fuel if it is not returned with at least the same level of fuel it went out with.
k. the cost of replacing vehicle keys which have become lost, stolen or damaged
l. any costs involved with non mechanical faults such as but not limited to running out of fuel, lost keys, flat batteries, damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost regardless of the insurance option you have selected. Costs can include call out fees, towing and labour costs.
6.2 Oil and Water Levels
The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs. The risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships. Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.
7. Vehicle Availability
7.1 Vehicles cannot be requested by make or model, only by vehicle category.
7.2 The owner will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, the owner reserves the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. The owner will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
7.3 Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
7.4 Where the owner cannot provide a vehicle for a confirmed reservation, the owner’s liability is limited to a refund of the unused portion of the rental fee only.
8. Credit card payment
8.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a hirer.
8.2 Credit card surcharges apply as follows:
i. Credit Card Surcharges as of 1st September 2017
Scheme & Card Type Cost of Acceptance
Visa Credit 2.70 %
Visa Debit & Prepaid 2.30 %
MasterCard Credit 2.70 %
MasterCard Debit & Prepaid 1.60 %
Eftpos & Eftpos Prepaid 0.20 %
AMEX 1.80 % 8.3 If the hirer cancels the booking, the hirer agrees that: a) the owner is irrevocably authorised to complete any documentation and take any other action to recover from the hirer's credit card issuer all amounts due by the hirer pursuant to this agreement, including, but not limited to, any amounts due in respect of damage to the vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs; b) The hirer will not dispute his/her liability to the owner for any amount properly due under this agreement and the hirer shall indemnify and keep indemnified the owner against any loss incurred (including legal costs) by reason of notifying the hirer's credit card issuer of such dispute; and c) the owner may process credit card charges pertaining to the rental after the hire period.
9.1 Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of paying the Bond.
9.2 You authorise us to hold a bond in the amount of $5000 (“Bond”) on your credit card at the commencement of the Rental Period. You authorise us to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident during the Rental Period. The bond amount will be deducted from your credit card if you are involved in an accident whilst using the Vehicle. The bond will be released when the Vehicle is returned provided no damage has occurred. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded to you if we are successful in recovering the costs of the damages from the third party. You acknowledge that you must pay for anything not covered by insurance or the Bond.
10. Insurance Options
10.1 For additional non-refundable fees, you may purchase from us a “Liability Reduction Option 1”, “Liability Reduction Option 2” or “ALL INCLUSIVE". This will reduce the Bond payable by you on a per incident basis unless the loss or damage is not fully covered by insurance. If an accident occurs before the expiry of the Rental Period you must pay additional fees for the remaining days of your hire. You are required to choose and pay for either "Standard Bond Liability", “Liability Reduction Option 1” or “ALL INCLUSIVE” for the remaining days of the Rental Period. The fees and the amount of reduction to the Bond are set out as follows:
Cost per day Bond/Liability Max Collectable*
Standard excess liability Included $5000 Not Applicable
Liability Reduction Opt 1 $20 $1500 $800
All inclusive $30 No Bond $1200
Coverage Standard Liability All Inclusive
Damage Caused by Single Vehicle Roll Over No No
Single Vehicle Accidents No Yes
Windscreen Cover No Yes
Window/Glass Damage No Yes
Tyres No Yes
Roof No Yes
Under Body No Yes 10.2 You acknowledge that cover may be denied under Standard excess liability, Liability Reduction option 1 and All inclusive option if:
(a) there is any water related damage such as vehicle submersion, creek or river crossing, beach driving or driving through low plain flooded areas;
(b) you breach the terms of this Agreement;
(c) you drive under the influence of alcohol or drugs;
(d) damage is caused by careless or wilful conduct;
(e) you drive on restricted, closed, dirt of unsealed roads;
(f) the articles damaged are appliances or fixtures inside the Vehicle unless in the case of a motor accident.
(g)do not use Multiple USB Ports in the cigarette lighter socket as this may cause damage to the electrics (e.g. blown fuses, malfunction of radio/ air con as they are on the same circuit). Damage caused by using a Multiple USB Port will not be covered by insurance.
(h) DAMAGE CAUSED BY SINGLE VEHICLE ROLL OVER. A single vehicle roll over is considered a breach of our terms and conditions and you will be liable for full recovery and replacement costs.
10.3 In the event of any accident you must immediately complete, in full, the accident claim form provided to you at pick up as part of your rental papers. You acknowledge that failure to provide complete and accurate details related to the accident will result in administrative fees of $330, and, where applicable, police report fees of $100.00 regardless of your liability reduction.
10.4 If you have an accident with All Inclusive Insurance and are found to be at fault there is a $100 Administration Fee.
10.5 4 x Berth Roof Pod – You are covered under The All Inclusive Option. However you are not covered if the damage is a single vehicle accident through negligence (this includes but not limited to damage through hitting other objects – car park roofs, trees, low lying structures etc)
11. Indemnity & Release
11.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for:
(a) the loss of, and all damage to, the Vehicle;
(b) the cost of towing, recovering and storing the Vehicle;
(c) for all damage to the property of any person:
i. which is caused or contributed by you; or
ii. which arises from the use of the Vehicle by you;
(d) appraisal or assessment fees;
(e) reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
11.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death except as required by law. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from:
(a) all claims and demands on us; and
(b) any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and
(c) any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the vehicle.
11.3 You acknowledge that you will not be refunded for hire fees in the event that nonmechanical malfunctions occur such as in respect of CD player, fridge, water pump or cookers amongst other things
11.4 Any person claiming the return of personal property left in the Vehicle is required to furnish us with satisfactory proof of ownership.
11.5 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non-excludable terms implied by or rights which you may have under the Trade Practices Act in Australia or any other Federal, State or Territory legislation in Australia to the same or similar effect.
12. Return of the Vehicle
12.1 You must return the Vehicle to us:
(a) by the time, the place and the date shown on the Rental Document;
(b) with a full fuel tank or at least the level you commenced your hire with. In the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.
12.2 All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition.
12.3 Change of Return Location is subject to availability and must be authorised by Spaceships Australia with suitable notice. An additional charge of minimum $150 and up to $500 applies to any authorised change of return location.
12.4 If you return the Vehicle to a location other than that shown on the Rental Document, a fee of up to $2 per kilometre may apply in our discretion for the unauthorised return.
12.5 Spaceships Australia do not offer refunds for early returns. We strongly recommend customers invest in travel insurance due to early returns due to no fault or reason of Spaceships Australia.
12.6 If you return the Vehicle later than the time shown on your rental agreement you will he charged an additional day’s hire. Early returns do not entitle you to a refund.
12.7 If you do not return the Vehicle by the date shown on the Rental Document you must pay an additional day’s hire plus a penalty of $100 for each day the Vehicle is overdue.
12.8 We may request the immediate return of the Vehicle, or we may re-take possession of the Vehicle without notice, if we reasonably suspect that:
(a) you have breached a term or condition of this Agreement;
(b) damage to the Vehicle, or injury to persons or property is likely to occur; or
(c) the Vehicle may be or has been used for an unlawful purpose.
12.9 Rental extensions are possible subject to availability. Suitable notice must be given to Spaceships Australia for any authorisation to any rental. There is no guarantee of any extension regardless of notice provided.
13. Acknowledgment & Warranties
13.1 By hiring a Vehicle from us you are deemed to have accepted this Agreement. This Agreement is deemed to have been entered into when you request a reservation. You warrant that the information contained in the Rental Document is true and correct and that the credit card details provided (if any) are those of the Hirer named on the Rental Document (not the Additional Drivers).
13.2 You acknowledge that we give no express warranty in relation to the motor vehicle other than those conditions and warranties implied by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974. Where we are permitted to limit liability under those statutes for breach of an implied condition or warranty you agree that our liability is limited to replacement, repair or re-supply of the Vehicle. All other warranties, conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The Company is not liable to you for any indirect, special, incidental or consequential damages relating to this Agreement.
14. Infringement NoticesWe reserve the right to charge you for any infringement and unpaid toll notices incurred during your possession of the Vehicle and you agree that we may charge such amounts to your credit card. You also agree to pay administration costs of $30 per infringement and unpaid toll notice, which will be charged to the credit card provided at the time of hiring without further notice to you. You agree that personal information provided to us in connection with the rental of the Vehicle, including your credit card details, may be disclosed by Spaceships to a third party for the purpose of contacting you in relation to any infringement and unpaid toll notice incurred during your possession of the Vehicle and for administration costs incurred by Spaceships. Any enquiries relating to infringement, unpaid toll notices and administration costs are to be directed to firstname.lastname@example.org.
15. Cancellation & Deposit
15.1 Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day unless we have been advised 48 hours prior of the change in booking dates subject to availability.
15.2 If you have commenced your travel and decide that you want to extend the hire period then you must first contact us for approval (at our discretion). On receipt of our approval you must pay in advance for the additional days hire at the agreed rate.
15.3 Our cancellation fees are as follows:
i. You must pay us a non-refundable deposit of 20% of the total booking to confirm your booking. The balance of the hire fees must be paid before pick up or upon collection. Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees.
ii. If cancelled 21 – 7 days prior to departure you must pay us 20% of the gross rental fee plus any deposit / fee incurred through your agent;
iii. If cancelled 6 - 1 days prior to departure you must pay us 50% of the gross rental fee plus any deposit / fee incurred through your agent;
iv. If cancelled on the day of pick up or no show, then you must pay us 100% of the gross rental less any deposit already paid.
15.4 If a booking is cancelled your booking agent may charge additional fees to the charges set out in clause 15.3.
16. Our Obligations
16.1 We will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident subject to availability.
16.2 Subject to terms and conditions not being breached by the renter If we cannot supply a replacement vehicle under clause 16.1, then we will refund your hire fees for any whole days for which you lose total use of the Vehicle. If a breach of terms and conditions have occurred then we reserve the right to not refund any monies whatsoever.
16.3 We will provide 24 hour road service free of charge subject to this Agreement and subject to clause 6 (l).
17. GST & Stamp Duty.
The Fees described in this Agreement are inclusive of GST unless otherwise stated. You agree to pay GST at the same time as you pay the Fees. Fees are inclusive of Stamp Duty.
18.1 We may terminate this Agreement at any time if you breach this Agreement, or if any of the information contained in the Rental Document is found to be false.
18.2 If this Agreement is terminated for any reason other than a breach by us, you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.
This Agreement is governed by the laws in force in the State of South Australia and you submit yourself to the non-exclusive jurisdiction of the courts of the State of South Australia.
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breach.
21. Dispute Resolution
21.1 If you disagree with us or wish to file a complaint you agree to resolve your complaint or dispute with us by:
(a) immediately notifying, in writing, Spaceships Head Office 5 Business Days of returning the Vehicle.
(b) provide in writing exact details or your complaint together with any relevant evidence.
21.2 We will use our reasonable endeavours to provide a response to you within 10 Business Days of receiving your complaint.
21.3 If, upon receiving our response, you are still dissatisfied and have further queries, you must notify us in writing within 5 Business Days of receiving our response and we will arrange a meeting between you and us in an attempt to resolve the dispute.
22. Multiple rentals
If you travel in New Zealand first you get the multiple rentals discount of 5% off your Australia Rental. This can only be redeemed at the time of booking only both in Australia and New Zealand together. No one way fees apply. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.