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Awesome Campers informationWe are an all-Aussie owned and operated Campervan and Van Hire Company who offer safe, reliable and comfortable vehicles for your touring holiday in Australia! We have great deals for you to enjoy and discounts for long term rentals. At Awesome Campers, we are not just affordable, we also have safe and reliable quality campervans for you and your friends and family to enjoy.
Awesome Campers Rental TermsIMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival, you will be required to sign a rental agreement with the operators of Awesome Campers Australia. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions for Awesome Campers Australia.
The initial deposit paid is non-refundable and is collected upon booking confirmation. The balance is payable 7 days prior to vehicle collection, directly to Awesome Campers.
All other fees payable locally will be due upon arrival. A bond amount is payable upon arrival and is fully refundable upon the return of your vehicle in the appropriate condition, as stipulated in your rental agreement
For bookings confirmed less than 7 days prior to the pick-up date: the total balance will be collected, from your nominated credit card, upon confirmation.
Any payment made upon vehicle collection is subject to a credit card fee of 1.8% for Visa & Mastercard and 5.05% for Amex. Please remember that this does not include your own bank or credit card fees.
Special Payment Terms:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to $AUD.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• Up to 10 days prior to pick up: 20% of Total Rental OR a minimum of AUD $250.00
• If cancelled 9 to 4 days prior to pick-up: 50% of Total Rental
• Prior to 3 days of collection / pick up or no show: 100% of Total Rental
• If a vehicle is returned early for any reason whatsoever: No refund available.
We strongly recommend that clients ensure they take out the highest travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your bookings. This rental agreement is made on the date specified in the Schedule on the reverse side hereof ("the Schedule") between Awesome Campervan and Van Hire ("the owner") and the customer ("the hirer") whose name and address appears in the Schedule. The owner and hirer agree as follows:
1. RATES AND CONDITIONS
Rates and conditions quoted on our website and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Awesome Van & Camper Hire. Please note all prices are quoted and payable in Australian Dollars. If the need should arise for a refund, it will be applied in Australian Dollars. Awesome accepts no responsibility for exchange rate fluctuations, positive or negative.
2. RENTAL DURATION AND EXTENSIONS
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
Late pick up or early return of the Vehicle does not entitle the Hirer to any refund of the unused portion of the rental.
Extensions may be organised through the sales office, subject to availability, and at the current rental rate. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
Failure to obtain an authorization for a rental extension will result in a late fee of AU$100.00 per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension per vehicle for the extended rental period.
3. VEHICLE PICK-UP AND DROP-OFF
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 3:00pm.
Vehicle pick-up or return outside of branch hours are subject to an after-hours fee of AU$100
The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank (or as received) and with linen & kitchen utensils clean and tidy.
We suggest before returning the vehicle you remove all your rubbish, clean out any mud, grass and or sand from the floor of the vehicle. All Camping equipment is to be returned in a clean condition, free of dirt, dust and sand. A full fuel tank(or as received on collection) on the return date, time and location set out in the Rental Agreement otherwise a $150.00 cleaning fee and a $10.00 refueling fee + the cost of the fuel will be charged.
4. NO SMOKING IN OR AROUND THE VEHICLE
Unfortunately, if Awesome Campers staff or acting Agents detect smoking, then there will be an additional charge for $150 on top the 'cleaning fee'. This will be used to cover the extra cleaning time needed to remove the odour from the vehicle for the next customer.
Awesome reserves the right to charge the Hirer for any traffic or parking fines or unpaid toll notices received; associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle. The administration fee per incident or fine/notice received will be AU$75.
6. TOLL CHARGES
All vehicles have E tags in them.
The Hirer will be responsible for full cost of replacing keys which are lost, broken or for the retrieval of keys locked in a vehicle. The cost of a locksmith travelling to the vehicle will be at the Hirer's expense. Awesome Campers will not be responsible for any additional expense occurred by the Hirer if they lose the Keys.
8. CHANGE OF DROP-OFF LOCATION
If the Hirer wishes to change the drop-off destination, they must first obtain authorization from the office by calling 1300 930 803.
Subject to the change being approved an additional charge of up to AU$1100 may apply, which will be notified to you at the time of approval. The fee may apply in all cases irrespective of the reason for location change.
9. EARLY AND LATE DROP-OFFS
Early pick-ups can be organised in advance, subject to availability. Late returns will be charged for additional days. If no extension has been approved, we have the right to report the vehicle as stolen and press charges.
Administration fees may also apply. If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.
Branch staff must view and record details of the Hirer' s Drivers Licence on a collection of your Vehicle. Branch staff must view and record passport details of International Licence holders.
For Hirer's with an International Licence, the Licence needs to have been valid for 6 months and the driver must be at least 21 years of age. A valid overseas or International Drivers Licence is permitted.
11. USE OF THE VEHICLE
The Hirer agrees that, during the Rental Period, the Hirer will not allow the Vehicle to be:
a) driven in other than a prudent and cautious manner. A single vehicle write off or rollover is considered a breach of this condition and the customer will be responsible for the cost of damage; For any damage due to vehicle use in contravention of clause 11 “Use of Vehicle”; Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle or disregarding signposted height restrictions entering or exiting Car Parks or Drive Thru's);
b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
c) left with the ignition key in the Vehicle while it s unoccupied;
d) damaged by:
(i) submersion in water;
(ii) contact with salt water;
(iii) creek or river crossing;
(iv) driving through low plain flooded areas;
(v) beach driving
e) used for any illegal purpose or in any race, rally or contest;
f) used to tow any vehicle or trailer;
g) used to carry passengers or property for hire or reward;
h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.
j) NOT to be DRIVEN ON COUNTRY ROADS AT SUNSET OR AFTER DARK AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED.
k) driven other than who is in the rental agreement, and have been approved by Awesome Campers and added to the rental agreement as an additional driver.
12. ROAD RESTRICTIONS
Campervans for hire from Awesome Campers are all two wheel drive vehicles. Therefore they are not allowed to travel on unsealed roads such as dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover and the Hirer will be liable for all damage caused by travelling on these roads. The only exception to this is reasonable use of access roads less than 3 kilometres to a recognised commercial campgrounds, beach or official car park in a National Park. However if the Hirer does damage the vehicle on an access road, then they are fully liable for all damages and towing costs to recover the vehicle back to the nearest Awesome Campers Depot. If the Hirer takes the vehicle on a ferry to any Australian Island, then the Hirers are fully responsible for all towing costs back to the nearest Awesome Campers Depot if they have a problem with the campervan regardless who is at fault.
Road Service is charged at $90 per callout and is not available if you are more than 250km from East Coast.
Travel to, or through, Normanton, Tennant Creek, Darwin, Alice Springs, Uluru, Ceduna and Perth is prohibited unless authorised in writing by the vehicle owner. YOU WILL LOSE YOUR BOND
We value your well-being and for safety purposes Awesome reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the instance to nominated destinations in relation to the length of hire period. Awesome will advise you on pick up of any travel restrictions known at that time.
The Hirer shall not make any alternations or additions to the Vehicle without the prior written consent of Awesome.
13. ANIMALS & PETS
Awesome Campers does not allow the carriage of pets or any animals in their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond and the cleaning bond will be retained and used for cleaning and fumigating the vehicle.
14. NIGHT DRIVING
IF YOU CHOSE TO DRIVE OUTSIDE ANY CITY LIMITS BETWEEN 6PM (1800 HOURS) AND 6.30AM (0630 HOURS) AND HIT AN ANIMAL, I.E A KANAGROO, then unfortunately there is an ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE. The Hirer will be responsible for the recovery/towing costs to the nearest major town of the incident and is liable for the first $2000 worth of towing cost to recover the vehicle to an Awesome Campers Depot.
Note: Hirer must supply a Police Accident Report with the time and location of the accident and report it immediately to Awesome Campers.
15. PROHIBITED AREAS
Certain parts of Australia are designated as prohibited areas. Due to the remoteness and conditions of roads, these areas are unsafe to travel through and are prohibited at all times. Prohibited areas include:
a) Central West Australia bounded by the Great Northern, Eyre and Stuart Highways.
b) Central Eastern Australia bounded by the Stuart, Barrier, Mitchell, Landsborough & Barkley Highways.
c) Cape York & North of Cooktown, the Carpentaria Coast and Arnhem Land bounded by the Barkley & Stuart Highways.
d) The Savannah Way.
e) The Bloomfield Track.
f) The Kimberleys – including the Gibb River Road - bounded by the Great Northern Highway.
g) Jim Jim Falls and Twin Falls in Kakadu National Park. Cape Leveque, the Bungle Bungles and the Lost City in Litchfield National Park.
h) Any beach, sand or island (This includes Moreton Island and Fraser Island).
i) Awesome Van & Camper hire travelling into the Karijni National Park will incur a fixed fee of $150.00
Route / Area Fees: Any Vehicle, including 2WD, 4WD travelling to, through or within the following locations must pay the corresponding fee:
(a) Karijini National Park (including Tom Price) $150
(b) Port Lincoln or Coffin Bay National Park $250
(c) Kangaroo Island $100
16. MAINTENANCE AND REPAIRS
a. The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Awesome immediately should vehicle warning lights indicate any potential malfunction.
b. Awesome will reimburse the Hirer for expenditure up to AU$100 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over AU$100, Awesome will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Hirer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
c. Subject to the terms of the Excess Reduction, the Customer will pay for the cost of repairing or replacing the tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Awesome for inspection and is subject to a warranty claim on the manufacturer.
d. The Customer will be liable for any cost associated with the incorrect use of fuel (being diesel or petrol), this includes Bio-Diesel which should NOT be used, or water or other contamination of fuel.
e. Problems in remote area and during Australian national holidays such as Christmas, Easter, etc. Due to the sheer size of Australia, sometimes it may take longer than normal to relocate a replacement vehicle, spare part, fix a problem on the roadside or be towed to the nearest garage, If this happens, then Awesome Campers will do its upmost to rectify the problem as soon as possible, but will not be held liable to any additional costs the hirer may incur due to being in a remote location or a Public Holiday.
f. Malfunction of Radio/Cassette players, DVD, GPS, Stoves, Air-conditioning Units, Refrigerator, Water Pumps are not considered a mechanical breakdown as the vehicle is still able to continue driving during your holiday. No alternative accommodation or food items will be paid for during the duration of these malfunctions. If one of these items does go wrong, then they can only be inspected at one of our authorized regional depots across Australia.
g. Any refund for on-road problems will be processed when the vehicle is dropped off at its final destination. Down time will be calculated in rentals days, and the refund will be credited against the Hirer' s credit card.
h. The Customer will pay Awesome the daily rental rate for the period the Vehicle is off fleet for accident repairs.
17. ROAD SIDE ASSISTANCE
All Awesome Van & Camper hire have RACQ Membership, giving you the peace of mind of roadside assistance. Please note that hirers will be liable for fees in the event of human error – for example:
(i) Locked keys in the vehicle
(ii) Flat Battery
(iii) Tyre Change/s
(iv) Use outside of contracted area of use, or damage caused by negligence
Any problems associated with the Vehicle, including equipment failure, must be reported to Awesome within 24 hours in order to give Awesome the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Awesome reserves the right not to accept liability for any claims submitted after this period.
18. VEHICLE DAMAGE EXCESS
The Customer understands that:
a) The Vehicle is insured for third party vehicle and property damage only (we do not cover single vehicle accidents)
b) The Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the Rental. The excess will be refunded only if Awesome is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.
Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for repair.
The excess/Bond will need to be paid by cash or put onto your credit card for the duration of the rental (this is either a pre-authorisation which means the bond amount is frozen(or reserved) on your credit card, but not deducted. If the bond is paid by cash, our depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return will be transfered into a bank account nominated by the hirer. Any bank fees associated with this are to borne by the hirer).
19. TYRE & GLASS DAMAGE
Any Damage to the vehicles tyres or glass will be the responsibility of the Hirer and this will be deducted from the security bond. The average cost to repair a windscreen chip is AU$150.00, and the average cost to fit a new windscreen is AU$450.The average cost for tyre replacement is AU$250.00.
20. ROOF & UNDERBODY DAMAGE
REGARDLESS OF WHICH INSURANCE RISK REDUCTION OPTION THE HIRER HAS SELECTED, ALL POLICIES EXCLUDE ROOF, TENT, SIDE WINDOWS, BACK WINDSCREEN, SUNROOFS & UNDERBODY DAMAGE. Please be aware of the height and the width of your vehicle. Campervans for hire from Awesome Campers are all two wheel drive vehicles. Therefore the Hirer is not allowed to travel on unsealed roads such as, dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover.
You may be liable for extra costs while your vehicle is off the road for accident repairs
21. LIABILITY COVER
Damage and/or Loss to Personal Belongings – Awesome Van & Camper hire accepts no liability or responsibility for damage to or loss of personal belongings left in the vehicle.
WE ALSO STRONGLY RECOMMEND THAT YOU DO NOT DRIVE ON HIGHWAYS BETWEEN 6.30AM AND 6PM AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED. ITS IS STRICTLY FORBIDDEN IN THE OUTBACK, DUE TO PEOPLE FALLYNG ASLEEP WHILE DRIVING AND WILDLIFE. HIRES WILL BE LIABLE FOR ALL THE COSTS OF THE REPAIR.
22. SINGLE VEHICLE ACCIDENT
Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved (for example you hit a tree and not another vehicle is involved). This also includes the Hirer having an accident with another vehicle, but the Hirer cannot provide Awesome Campers with the other driver's details and a Police Report stating the time and location of the accident. Examples of single vehicle accidents include running into trees, guideposts or animals,(whether intentionally or not) whilst travelling forward or reversing. If a vehicle is involved in a Single Vehicle accident then this will incur a Charge of up to $6000.
DO NOT SWERVE FOR ANIMALS - If an animal runs out in front of you, apply the brakes, but do not swerve. If you hit the animal you may sustain damage. If you swerve, you will roll and definitely cause damage. You may even sustain serious personal injury. The hirer will be financially responsible for any damage sustained by incidents involving animals.
23. PROCEDURES IN CASE OF ACCIDENT
If the Hirer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest Awesome Branch with the accident's details within 24 hours.
AT THE BRANCH:
1. The Customer must produce their Driver's Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental Period.
3. The Awesome Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below).
2. If an exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Awesome branch or pick up location at their own expense.
3. The Customer will pay for any costs relating to delivery of an exchange vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken.
4. A new Security Bond will be required for the exchange vehicle.
Under NO circumstances should the Hirer attempt to start or drive a vehicle that has been involved in an accident or wildlife accident, damaged by roll-over, water submersion or by any other means without permission from Awesome.
If the vehicle is un-drivable after an accident and the Hirer would like to have a replacement vehicle, this will be subject to availability, distance and time. The Hirer must at his/her own expense, make his/her own way to the nearest Awesome Branch. If a replacement vehicle is available and accepted by the Hirer for the remainder of the Rental Period a new Excess Reduction policy will be required. AWESOME CAMPER & VAN HIRE Vehicle Protection Cover Options You are required to take one of the following Awesome Campervan Vehicle Protection Options: 2WD Liability Reduction Options
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.