Big Sky Campers Australia information
If you are planning to travel Australia, Big Sky Campers Australia in Sydney have a range of campervans and motorhomes to hire that are comfortable, economical and really easy to use. We have a Campervan or Motorhome to suit your rental needs, from our 2 berth Mini Camper right up to the Mercedes Motorhome. All our campervan and motorhome vehicles are late models with no large advertising names or phone numbers, so you won't stand out as a tourist. Big Sky Campers Australia campervan hire and rental is conveniently located in all major Australian cities with our head office in Sydney.
Big Sky Campers Australia Rental Terms
The following definitions apply for the Terms and Conditions for Big Sky Campers:
Big Sky Campers is a division of the Roveland Pty Ltd group.
The travel agent is referred to as the Agent.
The Client is also referred to as the Hirer(s)
Day one of the rental is the day the vehicle is collected by the customer from Big Sky Campers. The last day of the rental is the day the vehicle is returned to Big Sky Campers regardless of the time of day.
Cancellation fees apply if rental is cancelled:
Over 30 days prior to pick up date: $200.00 (Deposits of up to $200 are non-refundable)
Within 7-29 days prior to pick up date: 50% of the full rental charges.
Within 1-6 days prior to pick up date: 75% of the full rental charges.
If cancelled on the day of pick-up or ‘no-show’: 100 % of the full rental charges.
No commission will be paid on cancellation fees.
Early Returns or Credits
No refund or credit is given for early returns. The Hirer is charged for the time they book the vehicle, NOT for the time it is used. If a vehicle is left in a location that differs from the stated return address, collection charges will apply. If the vehicle is left in a different city other than that stated as the return city the full cost of recovery will apply.
If a vehicle is not returned by 15:00(3:00pm) on the last Rental Day, the Hirer will be charged for an additional rental day. If you are running late and still wish to return your vehicle you must ring the office (1800 226 737). An hourly rate of $45.00 will apply for waiting.
An extension of your rental hire can only be arranged and authorised by head office. Please call 1800 226 737. This will depend on future bookings and availability.
Condition of Vehicle on Return
Big Sky Campers reserve the right to hold the bond if a vehicle is returned in a dirty condition. The bond will be returned after the vehicle has been cleaned and checked for damage. A cleaning fee may be applied to vehicles returned in a dirty condition.
Anyone listed on the Rental Agreement at the start of the Rental may drive the vehicle, providing they are between 21 and 75 years of age. A current driving licence must be shown (i.e. national licence valid in Australia), along with any translations (if applicable). Driving by an unauthorised person will result in a termination of all insurance cover.
No extra driver fees apply.
All cutlery, crockery, linen, pillows and sleeping bags are provided FREE of charge. Big Sky Campers reserve the right to charge for lost or broken items.
Big Sky Campers reserves the right to upgrade the Hirer to a higher rate vehicle at no extra cost. Should a lower rated vehicle be offered Big Sky Campers’ responsibility is limited to a refund of the difference in the daily rate between the two vehicles.
Babies and Children
Use and suitability of baby and booster seats are the Hirer's responsibility. If you require one for your rental, you must request this at the time of booking. Big Sky Campers accepts no responsibility whatsoever.
Animals and Pets
Small ‘well behaved’ dogs are permitted to travel inside the vehicle. Any pet will incur a $150.00 Pet Cleaning Fee. Big Sky Campers must be made aware of animals travelling prior to booking the vehicle.
Big Sky Campers assumes no liability for any valuables left in the vehicle or stolen from the vehicle.
In the event of mechanical malfunction, minor mechanical repairs of up to AUD$50 may be carried out without authorisation.
Any repair costing in excess of $50 must be reported to us immediately on +61 2 9556 1301. Repairs approved provided the Hirer was not responsible for the damage. All receipts for repairs must be given to Big Sky Campers for proof of payment. Big Sky Campers are limited to reimbursement of downtime only whilst the vehicle is undergoing repair.
Malfunctions of items other than mechanical (i.e. air-conditioning or conversion equipment) are not considered as mechanical breakdowns and no downtime will be paid.
Please note: we only fit and accept Bridgestone Tyres.
Roadside Assistance Cover
Big Sky Campers supplies roadside assistance cover for any mechanical problems with the vehicle. Roadside assistance call outs are provided free of charge unless the Hirer is at fault for mechanical issues (e.g. Tyre puncture, driving vehicle off road).
Equipment failure must be reported to Big Sky Campers within 24 hours. Contact Big Sky Campers on freecall: 1800 CAMPER (1800 226 737). We do not accept any liability for claims after this time period.
The following areas are prohibited to travel on/in:
Unsealed roads (dirt, grass, or gravel)
The Northern Territory.
Any travel on/in prohibited areas will void all insurance cover, roadside cover and all damage costs will be paid by the Hirer.
The Hirer agrees to check all vehicle fluid levels and tyre condition during their rental on a daily basis.
Failure to check these will result in the Hirer being responsible for any damage to the engine or other parts of the vehicle associated with a daily check.
A minimum deposit of 25% will be required to reserve your booking. A vehicle will not be held until a deposit has been paid.
The full balance of the rental will be required at the start of the rental, payable by cash or credit/debit cards. Personal, company, or bank cheques will not be accepted on the day of pick-up. These must be arranged 14 days prior to the start of the rental.
All payments must be made in Australian Dollars (AUD). Big Sky Campers does not accept liability for variances in the exchange rate.
All Government taxes applicable will be taken at the start of the rental.
A refundable Security Bond is required at the start of the rental as security.
This can be paid by cash (Sydney office only) or credit card (only MasterCard or Visa). This does not include GST (Goods and Sales Tax). If the bond is withheld due to damage then GST must be applied at the current rate.
The bond is fully refunded provided the vehicle is returned on time, undamaged, with fuel and gas tanks full. Refill charges will apply for Big Sky Campers to refill fuel or gas. The vehicle must be returned in a clean condition with toilet and waste tank (where applicable) empty or a cleaning fee will be charged. If it is suspected the vehicle has been driven off-road, or the vehicle is too dirty to check for damage, the bond will be held until a complete inspection of the vehicle has been carried out. If no damage is found then the bond is refunded in full, less any cleaning charges due.
The Hirer is also responsible for all parking fines, speeding fines and other driving offences during the duration of their rental, including administration costs in respect to traffic infringements.
Insurance and Accidents
In the event of an accident, the security bond will be withheld as your insurance excess. Big Sky Campers require as much information to be written down as possible. In particular, please take photos of the scene where possible BEFORE moving the vehicle(s).
Towing charges will apply after an accident in the event the vehicle is undrivable.
Big Sky Campers reserves the right to have a vehicle returned to its nearest office location after an accident with all towing costs to be paid by the Hirer. The excess is charged for each accident.
All Third Party Personal Injury Insurance is covered by compulsory third party insurance (CTP). Big Sky Campers reserves the right not to replace a vehicle after an accident.
Reduction Option 1
Ultimate Package includes camping table and chairs, satnav, and baby/booster seats (if required).
Damage to Vehicle/Loss of the Vehicle
The following costs/damages are to be paid in full by the Hirer:
Roof damage (where the vehicle has been damaged above the top of the windscreen)
Towing after an accident
The Hirer will NOT be covered where the Hirer has:
Left the vehicle unlocked or left the keys inside the vehicle;
Immersed the vehicle, totally or partially, in water regardless of the cause;
Failed to maintain all fluid levels;
Driven the vehicle with no fan belt;
Driven the vehicle in a dangerous or negligent manner;
Broken any of the Terms or Conditions;
Broken any road rules.
The Hirer will be charged the daily rate for the period the vehicle is off fleet for accident repairs (demurrage).
Where the cost of repair exceeds the value of the bond, the bond will be lost in full.
Where the cost of repair is less than that of the bond a refund will be issued (less the cost of repair) after the vehicle has been fully repaired.
In the event the vehicle is undrivable after an accident, all recovery costs will be additional to the security bond.
In the event damages may be claimed from a third party, all towing costs and security bond may be refunded.
Joint Hirers and drivers listed on the Rental Agreement are responsible for all the Terms and Conditions listed in these explanation notes and the terms listed on the reverse of the Rental Agreement. By entering into this rental agreement the Hirer authorises Big Sky Campers to debit their credit card or security bond with the following:
All charges as per the Rental Agreement
All charges in respect of parking/traffic infringements and road tolls incurred during the time you have hired the vehicle. This includes an administration fee for processing statutory declarations on behalf of the Hirer.
All loss or damage to the vehicle up to the value of the security bond as stated in "Damage to Vehicle/Loss of the Vehicle"
All costs in the event of loss or damage to the vehicle and third party property where the Hirer is in breach of the Terms and Conditions of the Rental Agreement.
Refuelling charges if the fuel tank and/or LPG tank should not be full upon return.
Termination of the Agreement and Repossession of the Vehicle
Big Sky Campers may refuse any rental, terminate the Rental Agreement and/or repossess the vehicle (and for that purpose enter upon any premises and remove the vehicle) at any time, without notification to the Hirer. The Hirer will pay the reasonable costs of repossessing the vehicle, including towing charges if:
The Hirer is in breach of any term of this Agreement;
The Hirer has obtained the vehicle through fraud or misrepresentation;
The vehicle appears to be abandoned;
The vehicle is not returned on the agreed return date and/or Big Sky Campers reasonably believes that the vehicle will not be returned on the agreed return date;
Big Sky Campers considers the safety of the passengers or the condition of the vehicle is endangered.
The Hirer accepts that in the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Rental Bond.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the hirer to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.