Cruisin Motorhomes Australia information

Crusin Motorhomes Australia, the best way to explore is in a comfortable, spacious, self-contained motorhome or campervan from Cruisin' Motorhomes. Why be tied down to a daily schedule? In your own travelling home, you can plan your journey as you go. Our motorhomes and campervans are top quality, late model vehicles, superbly maintained and fully equipped with everything you need. Experience the most relaxing, versatile and enjoyable way to discover Australia.

Cruisin Motorhomes Australia Rental Terms

Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Crusin motorhomes Australia. Here is a summary of their terms and conditions

Definitions
The following definitions apply for the Terms and Conditions for Crusin motorhomes Australia.

    * The Supplier means the operator of Crusin motorhomes Australia .
    * The Client is also referred to as the hirer (s) or renter (s).

Summary of Rental Conditions
This document contains a brief summary of Crusin motorhomes Australia's rental conditions and should not be regarded as the entire rental contract.
Rates are quoted in Australian dollars.
Terms and conditions, specifically rental duration, are subject to change.

PAYMENT TERMS:
The initial deposit paid is non-refundable and is collected upon booking confirmation. The balance is payable 32 days prior to vehicle collection. Please ensure there are sufficient funds available at this time. A bond amount is payable upon arrival and is fully refundable upon the return of your vehicle in the appropriate condition, as stipulated in your rental agreement.
No cash will be accepted at any branches under any circumstances. The supplier will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. The Security Bond on the vehicle is only payable at pick up by credit card. Direct debit for the rental balance can be arranged on request but this does not apply to security bonds.
  Summary of Rental Conditions Thank you for choosing Cruisin Motorhomes. Your safety and security are our greatest concern, so to assist you in making your holiday a great experience, it is important for you to carefully read the Summary of Rental Conditions. This document contains a brief summary of our Rental Terms and Conditions and should not be regarded as the entire Rental Agreement. For more information please visit our website. Rentals are charged on a per calendar day basis. The day of pick up is counted as day one of the rental regardless of pick up time. The day of return is counted as the final day of the rental regardless of drop-off time. Vehicles must be returned within branch hours to the branch nominated upon booking. Late pick up or early return of the vehicle does not entitle the customer to any refund of the unused portion of the rental. Rates Include •Unlimited kilometres •Quality Bedding and Linen •Kitchen and General Equipment •10% GST •Camp Ground Guides and Maps •Extra Driver Fees (maximum 3 drivers) •Cruisin Roadside Help Travel Insurance We strongly recommend that renters take out the highest level of Travel Insurance. Public  Holiday  Surcharge  All  rentals  picking  up  or  dropping  off  on  the  following  days  will  incur  an  additional  $100  public  holiday  surcharge.  Surcharge  only  applies  to  branches  open  on  public  holidays such as; •Boxing  Day  (26  December  each  year) •Australia  Day  (26  January  each  year)  •Anzac  Day  (25th  April  each  year)  Late  Return You  will  continue  to  be  responsible  for  the  rental  of  the  Vehicle  until  the  Vehicle  is  returned  to  the  Return  Location.  Failure  to  obtain  an  authorisation  for  a  rental  extension  will  result  in  a  late  fee  of  AU$150  per  day  in  addition  to  the  daily  rental  rate  plus  the  daily  rate  charge  applicable  to  your  Liability  Reduction  Option  for  each  day  until  the  Vehicle  is  returned.  The  daily  rental  rate  charged  will  be the  rate  applicable  on  the  day  of  extension  which  may  differ  from  the  original  rate  booked.  These  charges  will  be  applied  to  the  Customer’s  credit  card  on  a  daily  basis  until  the  Vehicle  is  returned. Early  Bird  Discounts The  Early  Bird  Discount  of  5%  applies  to  rentals  that  commence  125  days  after  the  date  of  booking.  The  discount  applies  only  to  the  daily  rental  rate  and  can  be  combined  with  long  term  discount. Long  Term  Discounts 21+  days:  10%  off  daily  rental  rate. •Only  applies  to  the  daily  rental  rate •The  long  term  discount  can  be  combined  with  the  Early  Bird  Discount •No  other  discounts  can  be  combined   Multiple  Rentals Consecutive  Cruisin  and  GoCheap  rentals  can  be  combined  to  qualify  for  a  Long  Term  Discount.  Rentals  can  be  combined  to  qualify  if  travel  is  within  a  3-month  period.  If  a  drop  off  of  a  vehicle  and  a  pick-up  of  a  new  vehicle  occur  on  the  same  day  then  a  day  each  will  be  charged  per  respective  vehicle.  Multiple  rentals  are  treated  as  separate  rentals  under  the  one  way  fee  and  minimum  rental  period  conditions. Group Bookings All booking requests of 3 or more vehicles for the same travel dates will be considered a group booking and will require approval by the Cruisin Reservation Team by emailing reservations@cruisinmotorhomes.com.au .
• Group bookings are subject to different cancellation teams. If a group or part of a group booking is cancelled the following cancellation fees apply. 29 + days prior to pick up No Fee. If cancelled 28 days or less prior to pick up 100% of the total rental Rental  Extensions If  the  Customer  wishes  to  extend  the  rental  whilst  on  hire,  they  must  first  obtain  authorisation  from  Cruisin  by  calling  1300  664  485  or  +61  3  6248  4789.  The  extra  days  will  be  calculated  by  using  either  the  original  rental  rate  or  the  current  rate  that  is  valid  at  the  time  of  the  booking  change,  depending  on  whichever  rate  is  higher  plus  the  daily  rate  charge  applicable  to  your  chosen  Liability  Reduction  Option.  Rental  extension  is  subject  to  fleet  availability.  The  extra  cost  of  an  extended  rental  must  be  paid  by  the  Customer  by  credit  card  on  confirmation  of  the  rental  extension.Failure  to  obtain  authorisation  will  result  in  the  renter  being  charged  at  the  Late  Return  rate  outlined  above. Booking  Amendments If  you  make  changes  to  your  booking  the  booking  will  be  calculated  by  using  either  the  original  rate  for  the  vehicle  or  the  current  rate  that  is  available  at  the  time  of  the  booking  change  depending  on  whichever  rate  is  higher  Cruisin’  considers  the  following  as  booking  amendments •Change  of  depot  location  for  vehicle  pick-up  or  drop  off •Change  of  vehicle  category •Change  of  rental  date  for  vehicle  pick-up  or  drop  off   If  an  amendment  is  made  to  the  rental  dates  within  14  days  of  collection,  no  refund  will  be  made  if  the  length  of  hire  is  shortened  (that  is;  the  rental  will  be  charged  at  the  number  of  days  originally  booked).  A  relocation  fee  may  apply  if  the  collection  or  return  location  is  amended  within  14  days  of  vehicle  pick  up  or  if  notification  occurs  during  the  hire.  Booking  Amendments  are  subject  to  fleet  availability.  If  your  booking  travel  dates  are  amended  within  the  cancellation  fee  period  to  be  outside  of  the  cancellation  fee  period  and  is  subsequently  cancelled,  the  cancellation  fee  for  the  original  booking  will  apply. Voluntary  Downgrades Should  you  decide  to  voluntarily  downgrade  the  vehicle  category  from  that  booked  within  14  days  of  pick  up  or  during  the  rental,  you  will  not  be  entitled  to  a  refund. Cancellation  Fees •If  cancelled  up  to  31+  days  prior  to  pick  up.  No  Fee •If  cancelled  30  to  10  days  prior  to  pick  up  25%  of  total  rental •If  cancelled  9  to  4  days  prior  to  pick  up  -  50%  of  total  rental •If  cancelled  3 days to  the  day  of  pick  up  or  ‘No  Show’  -  100%  of  total  rental There  is  no  refund  for  late  pick-up  or  early  return  of  the  vehicle. Kilometres Rates  include  unlimited  kilometres  unless  stated. Taxes Rates  include  10%  GST. Payment  of  Charges Cruisin  only  accepts  credit  card  or  debit  card  for  rental  charges  paid  on  pick  up  or  drop  off.  Cruisin  is  unable  to  accept  cash  at  its  rental  branches.  The  Security  Bond  on  the  vehicle  is  only  payable  at  pick-up by  credit  card.  Personal  cheques,  company  cheques  and  bank  transfers  will  not  be  accepted  as  payment  for  rental  charges  at  the  time  of  pick  up.  These  must  be  received  by  Cruisin  28  days  prior  to  commencement  of  rental. Credit  Cards Cruisin’  accepts  Visa,  MasterCard,  Visa  Debit,  MasterCard  Debit.  Visa  and  MasterCard  will  incur  an  additional  1.4%  non-refundable  administration  fee.  Visa  Debit  and  MasterCard  Debit  will  incur  an  additional  0.60%  non-refundable  administration  fee.   Currency  Variations  and  Exchange  Rates All  transactions  are  conducted  in  Australian  dollars.  Due  to  exchange  rate  fluctuations  there  could  be  some  variance  in  the  amount  refunded  compared  to  the  amount  initially  charged.  Cruisin’  does  not  accept  liability  for  any  variances  up  or  down  or  interest  on  such  amounts.  Refunds  by  credit  card  can  take  up  to  14  days  depending  on  the  Renter’s  Financial  Institution. Rental  Duration Hobart   •Minimum  rental  period  of  5  days  applies •10  day  minimum  rental  period  applies  for  pick  up  21 December each year until 10 January each year •7  day  minimum  rental  period  applies  for  pick  up  11 January each year until 29 February  each  year •7  day  minimum  rental  period  applies  for  pick  up 15 April 2019 – 21 April 2019   Brisbane •Minimum  rental  period  of  7  days  applies •10  day  minimum  rental  period  applies  for  pick  up  21 December each year until 10 January  each  year
  Sydney  •Minimum  rental  period  of  7  days  applies •10  day  minimum  rental  period  applies  for  the  Bathurst  period  pick  up  9 October 2019 until 12 October 2019 •10  day  minimum  rental  period  applies  for  pick  up  21 December each year until 10 January  each  year Melbourne •Minimum  rental  period  of  7  days  applies •10  day  minimum  rental  period  applies  for  Moto  GP  period  pick  up  23 October 2019 until 26 October 2019 •10  day  minimum  rental  period  applies  for  pick  up  21 December each year until 10 January  each  year Cairns  •Minimum  rental  period  of  7  days  applies •10  day  minimum  rental  period  applies  for  pick  up  21 December each year until 10 January  each  year. Minimum  rental  periods  are  subject  to  change,  and  any  such  change  will  be  notified  to  you  prior  to booking  confirmation. Driver’s  Licence  and  Minimum  Age A  full  (non-probationary)  resident  country  driver’s  licence  must  be  presented  at  the  time  of  rental  for  each  nominated  driver.  If  the  licence  is  not  in  English  format,  an  international  driver’s  licence  is  also  required.  An  accredited  English  translation  will  be  accepted  in  lieu  of  an  international  driving  licence.  Drivers  must  be  aged  between  21  and  79  years  old. Road  Restrictions All  Cruisin’  campervans  and  motorhomes  can  only  be  driven  on  sealed/bitumen  roads.  The  only  exceptions  to  this  are  well  maintained  access  roads  of  less  than  twelve  (12)  kilometres  to  recognised  campgrounds.  Cruisin  reserves  the  right  at  its  sole  discretion  to  restrict  vehicle  movements  in  certain  areas  due  to adverse  road  or  weather  conditions,  and  the  distance  to  nominated  destinations  in  relation  to  the  length  of  the  rental  period. One  Way  Rentals One  way  rentals  are  available  between  all  branches  subject  to  the  minimum  rental  periods  in  the  table  below.  A  one  way  fee  of  $260  applies.  The  one  way  fee  is  waived  for  each  rental  over  21+  days.  Vehicle  Length When  booking  campsites  and  ferry  crossings,  Cruisin’  recommends  making  a  reservation  for  a  7.3  metre  vehicle  irrespective  as  to  the  size  of  the  vehicle  reserved,  to  avoid  complications  due  to  possible  upgrades. Kitchen  and  Personal  Kits Each  vehicle  is  supplied  with  living  equipment  (such  as  cooking  equipment,  utensils,  bath  and  tea  towels  and  bedding).  All  equipment  must  be  returned  in  working  order. LPG  Gas A  pre-hire  gas  refill  charge  of  $35  for  4  and  6  Berth  Motorhomes  and  $25  for  all  other  vehicle’s  is  payable on  collection  of  the  vehicle  (included  in  the  Maximum  Cover  Package).  The  LPG  bottle  can  be  returned empty  at  the  completion  of  the  rental.  There  is  no  refund  for  unused  LPG  gas. Maps  and  Camp  Guides Each  vehicle  contains  a  Road  Atlas  and  a  campground  guide   Toddler  Seats Toddler  seats  suitable  for  children  6  months  to  4  years  of  age  can  be  hired  for  $35  per  rental  (included  in  the  Maximum  Cover  Package).  Toddler  seats  cannot  be  fitted  in  the  2/3  Berth  Hi-top  Campervan,  2  Berth  Adventurer  or  the  2  berth  Sandpiper  Motorhomes.  Children  under  6  months  of  age  cannot  be  accommodated  in  any  of  the  vehicles. Child  Seats Child  seats  suitable  for  a  child  between  4  and  7  years  of  age  can  be  hired  for  $35  per  rental  (included  in  the  Maximum  Cover  Package). Additional  Products  for  Rental Listed  below  are  the  additional  products  that  are  available  for  hire  and  purchase  from  our  branches •Toddler  /  Child  Seats  $35  per  rental  (included  in  the  Maximum  Cover  Package) •GPS  $9  per  day  (max  $90)  (included  in  the  Maximum  Cover  Package) •Fan  Heater  $15  per  rental •Table  &  Chair  setting  $35  per  rental  (included  in  the  Maximum  Cover  Package) •Toilet  Chemicals  $2.50  each •Esky  $20  per  rental •Extra  Doona  &  2  x  Bath  Towel  $20  per  rental •Windscreen  and  Tyre  Cover  $90  per  rental  (included  in  the  Maximum  Cover  Package) Additional  products  may  be  offered  on  pick  up. Repairs Although  Cruisin’  runs  late  model  vehicles;  it  may  be  the  case  that  small  repairs  are  required.  Any  repair  up  to  $100  including  GST  needs  no  authorisation  from  Cruisin  and  all  that  is  necessary  for  full  reimbursement  to  You  from  Cruisin  is  a  proper  receipt  for  the  amount  of  the  repairs.  For  repairs  costing  over  $100,  Cruisin  will  need  to  be  informed  and  confirm  the  repair  in  advance. Cruisin  Roadside  Help Cruisin  provides  Roadside  Assistance  support.  Please  contact  Cruisin  Roadside  Help  on:  1300  016  532  or  +61  3  6169  1702  if  you  require  assistance. Infringements  and  Administration  Costs Cruisin  reserves  the  right  to  submit  a  statutory  declaration  to  the  issuing  authority  and/or  charge  the  Customer  for  any  speeding,  toll  way,  parking  or  other  traffic  offence.  In  addition,  Cruisin  reserves  the  right  to  charge  an  administration  fee  of  up  to  $55  for  associated  administration  costs  to  the  Customer’s  credit  card  upon  receipt  of  a  charge  for  any  speeding,  toll  way,  parking  or  other  traffic  offence  incurred  by  the  Customer.  This  fee  will  be  applicable  per  offence.  Change  of  Vehicle Should  the  vehicle  booked  be  unavailable  through  unforeseen  circumstances,  Cruisin’  reserve  the  right  to  substitute  an  alternative  vehicle  without  prior  notification  and  at  no  extra  cost.  The  alternative  Vehicle  shall  be  as  close  a  substitute  for  the  booked  Vehicle  as  possible.  This  shall  not  constitute  a  breach  of  contract and  does  not  entitle  the  renter  to  a  refund. Limit  of  Liability In  the  event  of  no  alternative  vehicle  being  available  to  the  renter,  our  liability  is  limited  to  a  refund  of  the  hire  charge  or  in  the  case  of  mechanical  failure  (unless  caused  by  the  renter)  the  remainder  of  the  hire  period. Change  of  Return  Location If  the  Customer  wishes  to  change  the  return  location  after  the  rental  has  commenced,  they  must  first  obtain  authorisation  from  Cruisin  by  calling  1300  664  485  or  +61  3  6248  4789.  Subject  to  the  change  being  approved,  an  additional  charge  of  up  to  AU$700  may  apply,  which  will  be  notified  to  you  at  time  of approval  and  is  required  to  be  paid  immediately  via  credit  card.  The  fee  may  apply  in  all  change  of  return location  cases  irrespective  of  the  reason  for  the  location  change. Vehicle  Category Vehicles  cannot  be  requested  by  make  or  model,  only  by  vehicle  category. Refusal  to  Supply Cruisin’  reserves  the  right  to  refuse  any  rental  at  our  complete  discretion. Animals Service  dogs  are  permitted  to  travel  in  the  vehicle.  No  other  animals  are  permitted  in  the  vehicle.

Smoking Smoking is not allowed in our vehicles. 
?????? Full Responsibility At all times the renter is responsible for: • Damage caused where the terms of the Rental Agreement have been breached • Damage caused by wilful misconduct or negligence • Damage caused to the Vehicle in any way by part or total water submersion or salt water • Damage caused due to a single vehicle roll over except where the Maximum Cover Package has been purchased • Damage to the Overhead or damage to the underbody of the Vehicle however caused - except where the Maximum Cover Package has been purchased • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic • Damage or loss caused to any personal belongings • Damage caused due to use of incorrect or contaminated fuel • Damage to the awning • Damage to the Windscreen or Tyres except where the Maximum Cover Package or Windscreen and Tyre cover has been purchased


A $75 administration fee will be charged per claim when damage to third party property, or to the rented Vehicle occurs. The $75 administration fee is payable regardless of the applicable Liability.

When paying the $5,000 security bond An administration fee of $100 applies when paying with Visa or MasterCard.