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Energi Motorhomes Australia informationThe operators of Energi have been involved with Campervan rental over many years. They have become successful in the Campervan rental business, by understanding Campervans and customer requirements.
Personalised service makes sure you have an enjoyable holiday, while continued feedback from past customers ensures the most popular configurations are offered at an extremely competitive rate, while not sacrificing quality or service.
Branch Location Information
Energi Motorhomes Australia Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Energi Motorhomes Australia. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Energi Motorhomes Australia.
* The Supplier means the operator of Energi Motorhomes Australia.
* The Client is also referred to as the hirer (s) or renter (s).
The initial deposit paid is non-refundable and is collected upon booking confirmation. A second stage payment of $AUD 200 is taken shortly after booking confirmation as a separate transaction. The balance is payable 13 days prior to vehicle collection.Please ensure there are sufficient funds available at this time. A credit card surcharge of 2% (Mastercard and Visa) applies. A bond amount is also payable upon arrival and is fully refundable upon the return of your vehicle in the appropriate condition, as stipulated in your rental agreement. American Express and Diners are unacceptable.
SPECIAL PAYMENT TERMS:
Full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to $AUD.
The initial deposit and the second stage payment of $AUD 200 paid are non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancellation 13 days prior to pick up or no show: 100% of rental charge ( minimum $AUD 200 )
There is no refund for late pick-up or early return of the vehicle.
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking
Credit Card means Visa, MasterCard.
The Customer means the person(s) entering the Rental Agreement with the Supplier for the hire of a Vehicle. Any person making any payment to the Supplier by Credit Card shall also be deemed to be a Customer and shall be bound by the Rental Agreement.
Goods and Services Tax (GST) means the Goods and Services Tax as defined by A New Tax System (Goods and Services Tax) Act 1999 (as amended). All monetary amounts are expressed in Australian Dollars and are exclusive of GST except where expressly included.
Rental means money due for the rental of the Vehicle and including all stamp duty and GST, but does not include the security deposit, any insurance excess, cost of replacement fuel or LP gas, costs associated with damage to the Vehicle or third party property, unpaid fines and tolls, cleaning costs or relocation fees.
Rental Agreement means this Agreement including the Rental Terms and Conditions and provisions in the Brochure.
Vehicle means a Campervan, Motorhome or any other vehicle provided by the Supplier and rented to the Customer under the Rental Agreement.
The Brochure which is published on the Supplier website and provided to Customers outlines general information and particulars of current Rental, equipment included in Vehicles, additional services available and insurance requirements. These particulars form part of this Rental Agreement and must be read in conjunction with the Rental Terms and Conditions. In the event of inconsistency, the Rental Agreement and Rental Terms and Conditions shall prevail. The Supplier reserves the right to amend the Brochure at any time prior to entering a Rental Agreement with the Customer.
Upon the Customer signing the Rental Agreement, the Security Deposit (Bond) will be pre-authorised by Credit Card only for the EXCESS amount agreed by the customer. Provided the Customer is not in breach of the Rental Agreement and Vehicle is returned in a clean and undamaged condition, the Supplier, at its sole discretion, may retain any monies from the security deposit (bond) to compensate for any loss arising from a breach of the Rental Agreement by the Customer.
All Campervans come with a Basic Protection with an excess of $2000 (bond)
Loss of Bond is paid where
A) Vehicle is used on unsealed roads
B) Driver is under the influence of drugs or alcohol
C) Damage is above the drivers headline, under body damage or damage caused while reversing
D) Driving from Dusk till Dawn
E) Disobeying Road Rules
Damage caused in Single Vehicle accident and accidents involving animals carries an excess of $3000.
This cannot be removed.
Single Vehicle accidents are defined as any damage that is done to the vehicle when no another vehicle is involved, or when the accident is with another vehicle, but the hirer cannot provide the supplier with the driver’s licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, rolling the vehicle whether intentionally or not.
The Vehicle is insured against damage but excluding damage to windscreens, under body, overhead and tyres which shall be replaced or repaired at the expense of the Customer. All insurance claims are subject to an excess and any excess must be paid by the Customer within seven days of any event giving rise to an insurance claim. The Customer is liable for any damage caused by abuse or misuse of the Vehicle or arising from any circumstances which could have been reasonably foreseen by the Customer, which causes damage to the Vehicle or the property of any third party. The Customer indemnifies the Supplier against any loss arising from damage caused by third parties, which if caused by the Customer would be recoverable by the Supplier. Personal injury is insured under the statutory third party insurance and the cover is limited to the terms of that insurance. The Customer shall reimburse the Supplier for any loss arising from a vitiation of any insurance policy due to the acts or omissions of the Customer. No property of the Customer is insured at any time by the Supplier and the Supplier shall not be liable for such loss, however, incurred.
A valid full Driver’s Licence issued in Australia or in the case of an international driver, a valid licence from the country of origin or an international driver’s permit must be produced prior to collection of the Vehicle. No driver under the age of 21 years shall drive the Vehicle at any time and drivers over the age of 80 years must also produce a recent doctor’s certificate verifying the holder’s ability to drive the Vehicle. No driver other than a person nominated by the Customer and approved by the Supplier is to drive the Vehicle. Under no circumstances is a person to drive the Vehicle while in excess of the Prescribed Concentration of Alcohol or under the influence of alcohol or drugs.
Collection and Return of Vehicles
All Vehicles must be collected and returned to the Supplier’s premises at 45 Bond St, Ringwood, Victoria or the Supplier’s agents or depots throughout Australia between the hours of 9:00am and 3:00pm, Monday to Friday, 8:00am-12:00pm Saturdays, Closed Sunday and public holidays (or by prior arrangement)
All vehicles must be returned in a clean undamaged condition with a full fuel tank. Should the Customer not meet these obligations, the cost of the fuel, any cleaning costs and any unrecovered cost of damage will be deducted from the Vehicle security deposit (bond) by the Supplier. Rental and other charges on overdue Vehicles shall be paid to the Supplier on a daily basis and overdue Rental shall be paid at double the agreed rate.
Relocation costs payable by the Customer will apply to one way hiring’s but shall be limited to the amount quoted to the Customer at the time of confirmation of the reservation, provided the Customer returns the Vehicle to the nominated destination. Relocation Vans do not have to be clean on pick-up but they must be returned in the same condition if not better on return to the final destination. The early return of a Vehicle does not entitle the Customer to a reduction or refund of any Rental.
Minimum Day and One Day Rentals:
Listed below shows the minimum rental period between locations. Excluding Christmas/ New Year Period where the minimum if at 4-7 days is 11 days, and Easter Time where the minimum in Melbourne is 6 days. All One-way Rentals occur a $200 relocation fee.
Care of Vehicles
At all times the Customer is responsible for the reasonable care of the Vehicle and shall be liable for the cost of any damage arising from a breach of this duty of care. At no time is the Vehicle to be left unattended and unsecured and the Vehicle must not be driven on any unsealed road without the specific authority of the Supplier first obtained in writing. Animals are not permitted in the Vehicle at any time.
Mechanical Breakdown of Vehicles
In the event of a mechanical breakdown of the Vehicle, the Customer may authorise repairs not exceeding AU$100.00 which will be refunded by the Supplier upon return of the Vehicle with a Tax Invoice and receipt for payment. The Customer must not and does not have the authority of the Supplier to authorise any repair exceeding AU$100.00 without the express written consent of the Supplier prior to any repair being undertaken. You have 24 Hour Road Side Assistance Free call. If unsuccessful please contact the Supplier. Be aware if you have left your lights on flattened your starting battery the call out fee is payable to you the customer.
Replacement of Vehicles
In case a Vehicle requires major repair or has been involved in a severe accident with no likelihood of proceeding within a reasonable time through no fault of the Customer, the Supplier shall use its best endeavours to provide a similar replacement Vehicle. However, if it is impractical or not commercially expedient, the Supplier may elect, at its discretion, not provide a replacement Vehicle, but it shall refund any unused Rental to the Customer. Downtime will be calculated in hours, not days, and credited to The Hirer’s credit card immediately. If the breakdown is caused by any breach of this Rental Agreement by the Customer or the Customer’s abuse or misuse of the Vehicle, the Customer shall pay the cost of the repairs and will not be entitled to a replacement Vehicle or any refund.
Traffic Infringement, Tolls and Unreported Damage
All traffic infringement notices, fines, other statutory penalties, tolls and unreported damage to third party property incurred while the Vehicle is in the possession of the Customer shall be recoverable from the Customer upon coming to the notice of the Supplier and a $66.00 administration fee per offense/notice will be payable by the Customer.
The Rental Agreement shall be governed by and construed in accordance with the laws of the State of Victoria and the parties agree to submit to the non-exclusive jurisdiction of the Courts of this State and Courts having appellant jurisdiction therefrom. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.